Shipping policy

Shipping Policy

 

Last updated 19 August 2026

 

Free standard shipping

We ship to physical addresses worldwide. Shipping availability and any applicable charges are shown clearly at checkout before payment.

 

Order processing

Orders are normally processed and dispatched within 1–3 business days excluding weekends and UK public holidays. Orders placed after 1100 AM GMT/BST on Friday are normally processed on the following Monday. High-demand periods stock checks or security reviews may occasionally add processing time.

 

After dispatch we will send a shipping confirmation with tracking information where tracking is available.

 

Estimated delivery times

 United Kingdom 2–3 business days after dispatch.

 Europe 3–5 business days after dispatch.

 United States 3–5 business days after dispatch.

 United Arab Emirates and other Middle East destinations 3–5 business days after dispatch.

 Other worldwide destinations the delivery estimate shown at checkout applies.

 

Delivery times are estimates begin on the dispatch date and may be affected by customs processing local carrier conditions severe weather or public holidays.

 

Taxes VAT and import charges

Product prices include applicable sales tax or VAT where Johgee Irrigation is required to collect it. The final amount charged is shown at checkout before payment. Unless checkout explicitly states that duties are included international orders may be subject to import duty customs clearance fees or other local charges imposed by the destination country.

 

Delivery restrictions and address accuracy

We ship only to destinations and address types accepted at checkout. We do not currently deliver to P.O. Boxes or BFPO addresses. Please check the recipient name street address postcode and telephone number before placing your order. Contact us immediately if an address needs correction we cannot guarantee changes after dispatch.

 

Delays loss or damage

If your parcel is delayed lost arrives damaged or tracking appears incorrect contact our support team with your order number and for damage clear photographs of the parcel and item.

 

Returns and shipping refunds

Return shipping and refund eligibility are governed by our Refund Policy. If an item is defective damaged or incorrect we will cover return shipping where required by law. Please contact us before returning an item so we can provide instructions.